13bdt Privacy Policy

1 Information Collection

13bdt collects various types of information when establishing a service relationship with you. This collection is fully transparent and carried out with your consent. We collect only the information necessary to operate our services properly.

1.1 Information You Provide Directly

During account registration or while using our services, you may provide the following information:

• Full name and date of birth
• Valid email address
• Residential address
• National ID card or passport number (for identity verification)
• Information related to your preferred payment method (bKash, Nagad, Rocket, or Upay account)
• Messages sent to customer support and communication records

1.2 Automatically Collected Information

The following information is collected automatically when you use our platform:

• IP address and device type
• Browser version and operating system
• Login time, session duration, and activity logs
• Transaction history — details of deposits and withdrawals
• Game play history and betting activity
• Data collected through cookies and similar tracking technologies

2 Purpose of Information Use

13bdt follows your privacy policy and uses collected information only for specific and lawful purposes. Our primary goal is to improve the quality of our services and ensure your security.

2.1 Core Service Operations

• Account registration and identity verification
• Processing secure financial transactions through bKash, Nagad, Rocket, and Upay
• Managing bonuses and promotional offers
• Providing transaction statements and records
• Resolving technical issues and maintaining the platform

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies
• Monitoring suspicious transactions
• Implementing responsible gambling guidelines

2.3 Customer Service Improvement

• Providing 24/7 live chat support in Bengali
• Creating a personalized experience based on your preferences
• Evaluating and improving service quality
• Sending important notifications by email

3 Information Storage and Security

13bdt uses the highest industry-standard security technologies to protect your privacy. Keeping your personal information secure is our institutional responsibility.

3.1 Technical Security Measures

• SSL/TLS Encryption: All our data transmissions are protected by 256-bit SSL encryption
• Data Storage Encryption: Stored sensitive information is kept in encrypted form
• Firewall: An advanced firewall system prevents unauthorized access
• Security Audits: Regular security testing and vulnerability assessments are conducted
• Two-Factor Authentication: Multi-layer authentication method for account security

3.2 Data Retention Period

How long we retain your information depends on the type of information and legal obligations:

• Account information: for the entire period the account is active and at least 5 years after closure
• Financial transaction records: in accordance with applicable legal requirements
• Communication records: up to 2 years after the issue is resolved
• Cookie data: 30 days to 1 year depending on the type of cookie

4 Sharing Information with Third Parties

13bdt never sells or rents your personal information to third parties. However, in limited circumstances it may be necessary to share information with certain service providers.

4.1 Service Provider Partners

We may share information with trusted service providers for the following purposes:

• Payment processing (bKash, Nagad, Rocket, Upay) — solely to complete transactions
• Identity verification services — as part of the KYC process
• Game software providers — for information necessary to operate games
• IT infrastructure services — server and cloud hosting
• Security and fraud prevention services

4.2 Legal Obligations

In the following cases, we may be required to disclose information in compliance with legal requirements:

• As part of a court order or legal process
• In response to a lawful request from a government authority
• To comply with anti-money laundering regulations
• To protect the rights and safety of other individuals or organizations

All third-party service providers operate under strict confidentiality agreements and may not use your information beyond the purposes we have specified.

5 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These help improve your browsing experience and ensure the functionality of our services.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be turned off
• Functionality Cookies: Used to remember your preferences (language, theme, etc.)
• Analytical Cookies: To understand site traffic and usage patterns
• Performance Cookies: To monitor site speed and functionality

5.2 Cookie Controls

You can control or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some parts of our service to not work correctly.

6 Your Rights and Choices

13bdt believes you should have full control over your own information. To that end, we ensure the following rights for you:

6.1 Right to Access Information

You may request to view the personal information we hold about you at any time. We will provide you with a copy of that information within a reasonable time.

6.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may request that it be updated. We will make that correction as quickly as possible.

6.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, we may be required to retain certain information for a specified period to meet legal obligations.

6.4 Right to Object to Data Processing

You may object at any time regarding marketing communications. This request can be made by emailing [email protected] or through live chat.

7 Privacy of Minors

13bdt fully adheres to responsible gambling policies. Our services are only for individuals aged 21 or above.

• We do not knowingly collect personal information from any individual under the age of 21
• A strict age verification process is followed during account registration
• If information from a minor is accidentally collected, it will be deleted immediately and the associated account will be closed
• If parents believe their child's information is held by us, please contact [email protected]

8 Data Transfer

To operate our services, your information may sometimes need to be processed or stored on servers located outside Bangladesh.

For international data transfers, we ensure that:

• The receiving country or organization provides adequate data protection
• Data transfers are completed under contractual safeguards
• Transferred data is handled in accordance with the standards of this privacy policy
• Only the minimum necessary information is transferred

9 Changes to This Policy

13bdt may update this privacy policy from time to time. This may be due to technical changes, legal obligations, or improvements to the quality of our services.

9.1 Notice of Changes

• If any important changes are made, we will send a notification to your registered email address
• The "Last Updated" date at the top of this page will be kept up to date at all times
• If you continue using our services after any changes, it will be assumed that you have accepted the new policy

9.2 Previous Versions

If you need a previous version of this policy, please contact our support team. We will make every effort to provide previous versions upon reasonable request.

10 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy team is ready to properly address all your inquiries.